Frequently Asked Questions

Questions? Start Here.

Quick answers about Event Kit templates, file formats, downloads, licences and using your tools.

  • Event Kit offers a library of 152 templates, tools, and guides for every stage of event planning, coordination, and delivery. The entire library of tools is listed A-Z in the Full Product Index — search by name to find exactly what you're looking for.

  • Our Event Planning Kits are premium toolkits that provide a ready-made event-planning framework. We’ve created collections to cover the full event-making process from planning to delivery.

    Core Collection

    This is our signature collection with the essential tools for planning any type of event. Select the one that suits your expertise level.

    • Starter Kit – for new event planners and occasional event organizers who want a quick set-up of basic tools.

    • Essentials Kit – for event planners who are looking for the full event planning framework, from start to finish.

    • Event Pro Pack – for event consultants, businesses and multi-event operators who want it all. This pack contains the ENTIRE library of Event Kit templates and tools.


    Specialist Collection

    These curated kits contain templates tailored to planning particular types of events. Specialist kits are designed to work alongside the templates in our Core Collection, or you can choose to use them on their own.


    Template Bundles

    Event Template Bundles are smaller collections created for a single task (such as event budgets, logistics, or project management). They’re designed to help you tick off a specific task or element of event planning, rather than running a full event. View Template Bundles

  • Yes. Many Event Kit customers are planning events without event management experience or training. Built-in notes and instructions throughout our templates give you structure, guidance and practical real-life examples. These are not blank templates that require extensive professional knowledge.

  • Whether you’re planning your first event or your fiftieth, Event Kit helps to stop important details from falling through the cracks. We are all about reducing your mental load and avoiding stupid (and sometimes costly) mistakes. Experienced event planners tell us they use Event Kit templates to save time, reduce stress, and avoid reinventing the wheel for each event.

  • No. Every product is built as a collection of templates and tools rather than as a single document, so you get a complete planning system instead of piecing one together from separate purchases. Shop Event Kit Collections

    If you only need help with one task, a Template Bundle is the smallest entry point. These focused bundles are designed to help you tick off a specific task or element of event planning, rather than running a full event. View Template Bundles

  • Absolutely. Templates are designed to be edited, customized and reused. Add your own branding, update colors and fonts, remove sections you don't need, and adapt the content to suit your event, organization or client.

  • Yes. Our Free Sample gives you a first look inside Event Kit, so you can trial working with the structure, level of detail, and practical guidance before you buy.

  • Yes. Event Kit templates are licensed for use by one business or sole operator, and you can edit, customize and reuse them across your clients, events and projects. If more than one business or sole operator wants to use the same files, each must purchase its own license. View Template License

  • Yes. Word and PowerPoint files convert well to Google Docs and Google Slides. Excel files can also be used in Google Sheets. Something to note: some advanced Excel formulas or formatting may require minor adjustments. It’s wise to double-check the files when you open them in a different operating system.

  • Yes. Our Event Kit templates include sample AI prompts designed to work with tools such as ChatGPT, Microsoft Copilot, and Google Gemini. These prompts can help you generate ideas, draft content, identify gaps, review plans, and complete documents faster.

  • Once your purchase is complete, you'll get an email with a private download link, usually within minutes. The link stays active for 24 hours, so download to your computer as soon as it arrives. It is a digital download. No physical products will be shipped.

    How to access your templates

    1. Click the link in the email

    2. Open the PDF, and that’s where you’ll find your unique product access link: ‘Click to Download’

    3. When the Dropbox page opens, hit the Download button

    4. Your files will save to your device. Done!

    Have a Dropbox account? Use ‘Copy to Dropbox’ instead — your templates will be waiting for you anytime, on any device.

  • Once your purchase is complete, you'll get an email with a private download link. The link stays active for 24 hours, so download to your computer as soon as it arrives.

    You can then use the templates and tools you downloaded on an ongoing basis. No subscriptions or recurring charges are required to continue using the templates you purchased.

    We recommend backing up your files after purchase, so you always have access to your own copy. We don’t guarantee lifetime access to our server or updates to the content. If the product has been retired or removed from the store, it will no longer be accessible from our server.

  • Due to the digital nature of Event Kit products, refunds and exchanges aren't available for change of mind. Please review the product description, previews, and our Template License carefully before buying. If you receive the wrong file or your download is corrupted or unusable, contact us, and we'll fix it by either sending a working file or issuing a refund. View Template License

  • Check the Template Manual page - it covers how to make the most of our templates and steps through how to use each template format.

    If you can't find what you're looking for, contact us.