Quick Answers
FAQ
Get answers to some of the common questions or concerns you might have before buying our event templates. Or maybe you’ve already purchased our templates and need some extra guidance. It’s here!
What are event planning templates?
Event planning templates are pre-designed documents that provide a structured framework to help you efficiently organise and manage your events. They are ready-to-use event planning tools. This is why our event templates are so useful.
Why would I use an event template?
Building event plans from scratch takes a long time, and often is limited to your personal experience and knowledge. With event templates, you’ll save many hours of work and get to use an event professional’s tools—without having to pay thousands of dollars.
Do I need to be a professional event planner?
Nope—We've designed these to be user friendly for the average person. We built all our templates in familiar formats of WORD, EXCEL, PPT, PDF so people with basic computer know-how can edit them easily. And we have provided notes, tips and user-prompts throughout our templates. One caveat though: If you need extensive event planning guidance, you may feel overwhelmed and might be better served hiring an event professional to help with your project.
Why do you sell collections instead of individual event templates?
We don’t sell individual templates. To maximise value for money for you, we have curated collections tailored to suit various types of events and tasks. We want our event tools to be accessible and affordable, and this is the beat way for you to get bang for your buck.
How do I pick the right one for me?
We get this question a lot. Only you can know the answer to this question, but we can help you work it out. Generally, it’s best to select a collection based on two things: type of event and the features included. While every template is fully customisable to work with any kind of event, brand and colour palette, planning your event will be a lot easier if you select a collection of templates that’s already aligned to what you need.
Are these templates suitable for beginners?
Yes! We know event planning can be challenging for complete beginners, but it is totally doable. Anyone can do it. If you're willing to put in the work, you will be completely fine. And to guide you along, we include tips, prompts and examples to show you how to use your new event templates.
Are these event templates fully customisable?
Yes absolutely. Our event planning templates are fully customisable, allowing you to tailor them to your specific event requirements. We built all our templates in familiar formats of WORD, EXCEL, PPT, PDF so people with basic computer know-how can edit them easily. You can add your own brand colours, font, images and logo to make them your own.
Can I use these templates to plan my events for workplace or my clients?
Yes! You may use our event planning templates when working with a client or working for your employer. If you are using our products to build an event plan for a client or workplace, please note that there is a limitation: you are prohibited from claiming or promoting the template design as your own. For more detail, please read our Template Policy.
What if I’m not a techie person, is that a problem?
It’s totally fine! We've designed these to be user-friendly for the average person. No complicated software knowledge required. We built our templates in simple and familiar formats (WORD, EXCEL, PPT, PDF) to be easy for you to use.
Can I see a preview before making my purchase?
Yes! We provide a limited selection of sample images for you to see on each product page.
Event Templates
Technical Info
What file formats are these event templates in?
We built all our event templates and tools in WORD, EXCEL, PPT, PDF. No need for expensive software or complicated event design software.
How do I access my new event templates?
Within minutes of your purchase, a private download link will be sent directly to your inbox. This link will be active for 24 hours.
Click the link in your email to download the templates from our server to your computer. It will appear as a compressed .zip file in your Downloads folder.
Open your Downloads folder and click on the .zip file to unpack the contents. We recommend you download to a computer/laptop (not smartphone).
And that’s it! You now have all your new templates delivered to your computer and you can start event planning!
Note: check your SPAM/Junk folder if the email with your order # and download link is not in your inbox.
Are these templates easy to edit and customise to my brand?
Yes! We've designed these to be user friendly for the average person. We built all our event templates and tools in familiar formats of WORD, EXCEL, PPT, PDF so people with basic computer know-how can edit them easily.
Is there a User Guide?
Yes! We include a Welcome & User Guide with every purchase plus a link to the Template Manual. You can access the Template Manual here.
Are these event templates compatible with Google Sheets and Docs?
Yes! When you upload Office files to Google Drive, you can edit, comment and collaborate directly on Office files when you use Google Docs, Sheets and Slides. All changes are auto-saved to the file in its original Office format.
How can I edit PDF documents?
There are several options available to you:
Option 1: Edit a PDF in Acrobat Pro
Option 2: Edit a PDF in Word
Option 3: Edit with free online tool
For more details about each option, jump over to the Template Manual
Do you offer template support?
Yes! We are happy to help you with issues relating to access and general use of our templates, and any problems that might arise with these. We offer support via email and we aim to respond within 2 business days, Monday to Friday.
Payment, Returns & Refunds
Is it a one-time payment or ongoing subscription?
You will have a one-time payment only! The good news is that we don’t charge an ongoing or monthly subscription fee to access our event templates. When you purchase our products you pay once, and that’s it.
How long will I have access?
Forever! You are purchasing lifetime use of your new event planning templates, for as long as you keep them.
You have lifetime use of your event templates because we give you access to download files directly to your computer. Once you’ve got them, they are yours! Note we don’t guarantee lifetime access to our server or updates to the content. If the template has been retired/removed from the store, it will no longer be updated or accessible from our server.
How do I track my order?
Within minutes after purchase, you'll receive an Order Confirmation email with your order number and payment receipt. You’ll then receive a separate email with your download link. If you haven't received these emails within 15 minutes, first check your junk/spam folder, and then contact us.
What is the refund and returns policy?
Due to the digital nature of our products, they will not be refunded or exchanged for any reason. Not reading a product description is not a valid reason for a refund. We cannot guarantee a refund if you no longer want or need the product or service you bought. This is the case even if your circumstances have changed, you have no use for what you purchased, you made a mistake or you found you can buy the product cheaper elsewhere.
Where is my tax invoice and receipt?
Within minutes after purchase, you'll receive an Order Confirmation email with your order number and payment receipt. That email is also your Tax Invoice and Receipt. If you haven't received this email within 15minutes, first check your junk/spam folder and then contact us.
Have more questions?
Send a message—we’d love to help.
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